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Share Your Ideas/Suggestions on Streamlining the Management of Public Grievances on CPGRAMS Portal

Start Date :
Nov 02, 2019
Last Date :
Dec 05, 2019
23:45 PM IST (GMT +5.30 Hrs)
Submission Closed

About CPGRAMS ...

About CPGRAMS
Centralized Public Grievance Redress And Monitoring System (CPGRAMS) is an online web enabled system over NICNET developed by NIC, in association with Directorate of Public Grievances (DPG) and Department of Administrative Reforms and Public Grievances (DARPG). CPGRAMS is the platform based on web technology which primarily aims to enable submission of grievances by the aggrieved citizens from anywhere and anytime (24x7) basis to Ministries/Departments/Organizations/State Governments who scrutinize and take action for speedy and favorable redress of these grievances. Tracking grievances is also facilitated on this portal through the system generated unique registration number.

CPGRAMS: Highlights
• 86 Ministries and Departments of GOI integrated
• 36 States /UTs on boarded
• 51000 subordinate offices created and linked
• Average disposal time reduced to 19 days from about 200 days
• Grievances raised to 18 Lakh / Annum shows confidence built in citizens in resolution mechanism
• Over 90% average disposal rate

Objective
• Make the redressal process more convenient for citizens
• Quick disposal of public grievances
• Improvise the quality of disposal of public grievances for greater satisfaction of citizens

With a vision of simplifying the prevailing process of grievance redressal, Department of Administrative Reforms and Public Grievances (DARPG) invite you to share your ideas/suggestions on streamlining the management of public grievances on CPGRAMS portal (pgportal.gov.in)

Suggestions can be given by citizens till 5th December 2019.

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Showing 2749 Submission(s)
Hindol Kumar Banerjee
Hindol Kumar Banerjee 6 years 7 months ago
If all stakeholders take immediate proper action for which they are authorized, grievances/complaint will not arise. e.g even pointing to the discrepancies repeatedly no action initiated at primary level and plea put forward that case has not been forwarded to them. This type of mentality should be abolished for betterment for all.
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Somnath Banerjee
Somnath Banerjee 6 years 7 months ago
CPGRAMS should be taken rapid action in regard of public grievences. In my experience no such decision should take by the department concerned. Therefore, it is requested to act real mentorship and strict action should be taken against any grievences, if found correct.
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Satyanarayana Mandapati
Satyanarayana Mandapati 6 years 7 months ago
The digital locker is a first class initiative. However, Driving Licences are mostly in names not as per Aadhar as it is a new document. The driving licences should be made accessible to the Locker a. on basis of first name or surname match b. self certification. similarly life certificate, pension certificate, PPO number of pensioners should also be made available through Locker
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Ravi Thakkar
Ravi Thakkar 6 years 7 months ago
Make the people educate that we should not require CPGRAMS. Awarness in terms of people should realise from their mind and heart that this is good and this is bad, The person who does such things, they should be punished in that way he feels guilty from his own mind and heart
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SHYAM PAREEK
SHYAM PAREEK 6 years 7 months ago
Is portal ke andar itne sadasya jodne ki koi bhi Desh ke kisi bhi Kone Se complaint Karen uska 5 minut Mein Samadhan Kiya Ja sake
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RANJEET SINGH GANGWAR
RANJEET SINGH GANGWAR 6 years 7 months ago
pm sir pranam sir mera question nps se sambandhit hai nps me exit ke samay jo anuity provide ki jayegi usme systematic withdrawal plan ki suvidha uplabdh karva di jai
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Purnendu Kumar Sarangi
Purnendu Kumar Sarangi 6 years 7 months ago
Effective steps to reduce the instances of commissions, omissions or deliberate inaction on the part of authorised public servants is an integral part of management of public grievances. A system of fixing accountability for the dereliction against the head of the office or department concerned will definitely help.
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Manish Gurve
Manish Gurve 6 years 7 months ago
Hon'ble PM Sir, Namaskar Following are the ideas to streamline public grievances. 1. Respective dept head e.g. EPFO head should be asked to report about queries 2. Review mechanism should be designed for open queries more than 15 days 3. Quality of resolution query should be monitored for closed grievances 4. MIS should be prepared and detailed inquiry should be conducted for the depts where maximum compalints received. 5. Call centre roll out. Manish Gurve Ph no 9685118453
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