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Share Your Ideas/Suggestions on Streamlining the Management of Public Grievances on CPGRAMS Portal

Start Date :
Nov 02, 2019
Last Date :
Dec 05, 2019
23:45 PM IST (GMT +5.30 Hrs)
Submission Closed

About CPGRAMS ...

About CPGRAMS
Centralized Public Grievance Redress And Monitoring System (CPGRAMS) is an online web enabled system over NICNET developed by NIC, in association with Directorate of Public Grievances (DPG) and Department of Administrative Reforms and Public Grievances (DARPG). CPGRAMS is the platform based on web technology which primarily aims to enable submission of grievances by the aggrieved citizens from anywhere and anytime (24x7) basis to Ministries/Departments/Organizations/State Governments who scrutinize and take action for speedy and favorable redress of these grievances. Tracking grievances is also facilitated on this portal through the system generated unique registration number.

CPGRAMS: Highlights
• 86 Ministries and Departments of GOI integrated
• 36 States /UTs on boarded
• 51000 subordinate offices created and linked
• Average disposal time reduced to 19 days from about 200 days
• Grievances raised to 18 Lakh / Annum shows confidence built in citizens in resolution mechanism
• Over 90% average disposal rate

Objective
• Make the redressal process more convenient for citizens
• Quick disposal of public grievances
• Improvise the quality of disposal of public grievances for greater satisfaction of citizens

With a vision of simplifying the prevailing process of grievance redressal, Department of Administrative Reforms and Public Grievances (DARPG) invite you to share your ideas/suggestions on streamlining the management of public grievances on CPGRAMS portal (pgportal.gov.in)

Suggestions can be given by citizens till 5th December 2019.

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Showing 2749 Submission(s)
Rajesh Sahib
Rajesh Sahib 6 years 7 months ago
Feel shamefull where last two days cries of women across...Bihar, Delhi, Hyderabad, UP with rapes and gang rapes prevailing. It will not stop with moral policing or extra police beats only but above all STOP ONE PUSH BUTtON Porn sites. These sites with populace/ mobiles at cheap data prices available, make people feel this as society routine norm which ought to stop! Ban Porn sites in India. It's not a necessity for anyone.. Put curbs on it with ideal mindset out once for all.
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Jagdish Singh
Jagdish Singh 6 years 7 months ago
Presently the complaint registered on this plate form mostly remained unanswered or unsolved. There is no mechanism to know the end result of the complaints. Normally the complaints r forwarded to the concerned authority in state or central government but there is check whether any action is being taken by any one or otherwise. Hence it is suggested that there should be a time bound response from authorities and punitive action should be there for not resolving complaints with in time limit
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Manasi Khanvilkar
Manasi Khanvilkar 6 years 7 months ago
I am a 2nd Year User Experience Design Student, of MITID Pune. As a project assignment, I did a brief study on user experience while using the ‘Ministry of Tribal Affairs’ and ‘CPGRAMS’ website. I believe Government websites act as an important bridge between citizens and the services they receive, hence the experience should be comfortable and efficient. In this assignment, I have highlighted the areas that need improvement and possible solutions.
mygov_157509955562063551.pdf
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Thirumalesh B.S
Thirumalesh B.S 6 years 7 months ago
Public Grievance redress system Prime minister---- chief ministers of states------Home, Finance,Rail, Transport,MHRD/all level EducationRevenue, health, PWD, Agriculture and water resources ministers of state and central----- all MP and MLAs -Public. These people should monitor the mechanism. The Parliament and state legislature should give enough time to discuss redressal issues and not only issues . If a separate ministry is created it would be better.
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Nilakantha Mohanty
Nilakantha Mohanty 6 years 7 months ago
Sir, After coming to power in 2014 you have said many times that, if India has to develop then the development will start from EAST. There is no second thought that there are many development projects going on especially in NorthEast region.But I want to drag your attention towards ODISHA.There is hardly any development as far as industrialization is concerned.Huge employment can be generated by establishing downstream industries/service sector.Odisha has the potential,need political will power.
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Madangopalaswamy Chinta
Madangopalaswamy Chinta 6 years 7 months ago
The ESI corporation had issued a notification disllowing to pay ESI contributions after 42 days. However, when the payment of contributions are delayed, the ESIC is charing 12% interest and 35% of damages speeding on the delay. however, if the payment is not allowed how to pay the contributions and if not paid, what happens to the employees could not enjoy the ESI benefits Further there is no clarification as to how to pay it and what is the reasons for such decision.
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