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Share Your Ideas/Suggestions on Streamlining the Management of Public Grievances on CPGRAMS Portal

Start Date :
Nov 02, 2019
Last Date :
Dec 05, 2019
23:45 PM IST (GMT +5.30 Hrs)
Submission Closed

About CPGRAMS ...

About CPGRAMS
Centralized Public Grievance Redress And Monitoring System (CPGRAMS) is an online web enabled system over NICNET developed by NIC, in association with Directorate of Public Grievances (DPG) and Department of Administrative Reforms and Public Grievances (DARPG). CPGRAMS is the platform based on web technology which primarily aims to enable submission of grievances by the aggrieved citizens from anywhere and anytime (24x7) basis to Ministries/Departments/Organizations/State Governments who scrutinize and take action for speedy and favorable redress of these grievances. Tracking grievances is also facilitated on this portal through the system generated unique registration number.

CPGRAMS: Highlights
• 86 Ministries and Departments of GOI integrated
• 36 States /UTs on boarded
• 51000 subordinate offices created and linked
• Average disposal time reduced to 19 days from about 200 days
• Grievances raised to 18 Lakh / Annum shows confidence built in citizens in resolution mechanism
• Over 90% average disposal rate

Objective
• Make the redressal process more convenient for citizens
• Quick disposal of public grievances
• Improvise the quality of disposal of public grievances for greater satisfaction of citizens

With a vision of simplifying the prevailing process of grievance redressal, Department of Administrative Reforms and Public Grievances (DARPG) invite you to share your ideas/suggestions on streamlining the management of public grievances on CPGRAMS portal (pgportal.gov.in)

Suggestions can be given by citizens till 5th December 2019.

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Showing 2749 Submission(s)
rajendrakumar rebari
rajendrakumar rebari 6 years 7 months ago
Jab bacho ke saamane aap kuch karate ho to ve puchate he yah kya he.... Or phir khel khel me nakal bhi karate he..... Yah kahani he romantic world ke effect ke sath ....yuva bhramit ho jaata he
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rajendrakumar rebari
rajendrakumar rebari 6 years 7 months ago
Cleam Mind Mission .. To avoid rapists.... It is urgent... After strict laws we could not see decrease in rapes...but still we see this crime from..youths. Let we launch clean mind misson
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rajendrakumar rebari
rajendrakumar rebari 6 years 7 months ago
Today we need of ****Clean Mind Mission**** ===== to save youngesters from side effects or avoid negative effect of social media and film industries
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rajendrakumar rebari
rajendrakumar rebari 6 years 7 months ago
Every street needs CCTV camera to record crimes and criminals so that criminals may be identify easily. It will also make police strong as criminals will be afraid of evidences. Electricity poles should be fitted with panic buttons. Camera videos should be checked daily. It will also stop regular theft and small crimes also. We will see that police also can not claim it reach in time.peoples will be able to call police to reach in times.call complaint should be a separate category too.
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rajendrakumar rebari
rajendrakumar rebari 6 years 7 months ago
Dear Nation, We need #Clean Mind Mission# like Swatch Bharat Mission ...we need one more mission.....clean mind mission..... Need to ban...item songs,kiss scenes,bed scences in movies and critical sites to save youngers from bad desires and need to be out of reach I think it is like Delhi air pollution and this mind pollution needs some surgical strike. Trecking and monitoring system should be there to control speed of disposal of complaint
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Gowrisankar
Gowrisankar 6 years 7 months ago
Dear PM, We required highly empowered agency which can receive any complaints online with or without photo from public and forward to respective department for speedy resolutions & feedback to user This will improve the public servant accountability . This nodal agency need to be set up like ombudsmen system in banking sector. Last but not least , day to day basis public are facing lot of problems such road , traffic violation etc, sanitation issue , unable find time or fear with official
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SHOBHIT DIXIT
SHOBHIT DIXIT 6 years 7 months ago
IT is necessary to check the authenticity of the compliance and to identify the person to resolve the public grievances effectively.
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GURUSANKARAN L
GURUSANKARAN L 6 years 7 months ago
First of all Griveance management is good for all work people all know their limits and liabilities and know their rights to fight for work
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