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Share Your Ideas/Suggestions on Streamlining the Management of Public Grievances on CPGRAMS Portal

Start Date :
Nov 02, 2019
Last Date :
Dec 05, 2019
23:45 PM IST (GMT +5.30 Hrs)
Submission Closed

About CPGRAMS ...

About CPGRAMS
Centralized Public Grievance Redress And Monitoring System (CPGRAMS) is an online web enabled system over NICNET developed by NIC, in association with Directorate of Public Grievances (DPG) and Department of Administrative Reforms and Public Grievances (DARPG). CPGRAMS is the platform based on web technology which primarily aims to enable submission of grievances by the aggrieved citizens from anywhere and anytime (24x7) basis to Ministries/Departments/Organizations/State Governments who scrutinize and take action for speedy and favorable redress of these grievances. Tracking grievances is also facilitated on this portal through the system generated unique registration number.

CPGRAMS: Highlights
• 86 Ministries and Departments of GOI integrated
• 36 States /UTs on boarded
• 51000 subordinate offices created and linked
• Average disposal time reduced to 19 days from about 200 days
• Grievances raised to 18 Lakh / Annum shows confidence built in citizens in resolution mechanism
• Over 90% average disposal rate

Objective
• Make the redressal process more convenient for citizens
• Quick disposal of public grievances
• Improvise the quality of disposal of public grievances for greater satisfaction of citizens

With a vision of simplifying the prevailing process of grievance redressal, Department of Administrative Reforms and Public Grievances (DARPG) invite you to share your ideas/suggestions on streamlining the management of public grievances on CPGRAMS portal (pgportal.gov.in)

Suggestions can be given by citizens till 5th December 2019.

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Showing 2749 Submission(s)
SANTOSH KUMAR PATRO
SANTOSH KUMAR PATRO 6 years 7 months ago
Continued.. 15. The GoI -Grievance department will issue instruction to concern state govt./Department or resolve the issue whatever may be related to PSU/Bank/Academic/Autonomous body/State Govt./Govt.of India. Continued..
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SANTOSH KUMAR PATRO
SANTOSH KUMAR PATRO 6 years 7 months ago
Continued.. 14. So it is suggested that the Public grievance should be one unit/one Department for one nation for all citizen under the control of GoI. Continued..
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SANTOSH KUMAR PATRO
SANTOSH KUMAR PATRO 6 years 7 months ago
Continued.. 13. Public are directly facing problems online transaction,ATM related issues,unwanted debit from accounts and others. Very poor peoples are facing lot of problems. Continued..
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SANTOSH KUMAR PATRO
SANTOSH KUMAR PATRO 6 years 7 months ago
Continued... 12. Mainly public grievance in bank is always pending more and issues are resolved through toll free number. Continued..
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Ashoke Kumar Munshi
Ashoke Kumar Munshi 6 years 7 months ago
Ultimately, grievance/problem sent to the officer who had already done the job in his own way and consequently grievance raised. How is different view expected? Resulting in vague reply/non sending of reply and otherwise.
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Ashoke Kumar Munshi
Ashoke Kumar Munshi 6 years 7 months ago
This is due to non attachment of responsibility with the relevant executive /staff of the department. Also in most cases, there is no specific system to follow for doing the job. Grievance comes only when job is not done as per rule, not following specific let down procedures (which is absent in maximum cases) for the job, but following concerned authorities' own decision/judgement as well as not doing the job within framed time( which is also absent) limit.
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