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Share Your Ideas/Suggestions on Streamlining the Management of Public Grievances on CPGRAMS Portal

Start Date :
Nov 02, 2019
Last Date :
Dec 05, 2019
23:45 PM IST (GMT +5.30 Hrs)
Submission Closed

About CPGRAMS ...

About CPGRAMS
Centralized Public Grievance Redress And Monitoring System (CPGRAMS) is an online web enabled system over NICNET developed by NIC, in association with Directorate of Public Grievances (DPG) and Department of Administrative Reforms and Public Grievances (DARPG). CPGRAMS is the platform based on web technology which primarily aims to enable submission of grievances by the aggrieved citizens from anywhere and anytime (24x7) basis to Ministries/Departments/Organizations/State Governments who scrutinize and take action for speedy and favorable redress of these grievances. Tracking grievances is also facilitated on this portal through the system generated unique registration number.

CPGRAMS: Highlights
• 86 Ministries and Departments of GOI integrated
• 36 States /UTs on boarded
• 51000 subordinate offices created and linked
• Average disposal time reduced to 19 days from about 200 days
• Grievances raised to 18 Lakh / Annum shows confidence built in citizens in resolution mechanism
• Over 90% average disposal rate

Objective
• Make the redressal process more convenient for citizens
• Quick disposal of public grievances
• Improvise the quality of disposal of public grievances for greater satisfaction of citizens

With a vision of simplifying the prevailing process of grievance redressal, Department of Administrative Reforms and Public Grievances (DARPG) invite you to share your ideas/suggestions on streamlining the management of public grievances on CPGRAMS portal (pgportal.gov.in)

Suggestions can be given by citizens till 5th December 2019.

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Showing 2749 Submission(s)
Vaibhav B Bhavsar
Vaibhav B Bhavsar 6 years 7 months ago
Any scheme formed by any government is totally depend on the right execution by the proper channel which is driven by THE GOVT OFFICIALS and system. That means the scheme will reach to the actual needy common public when it will properly driven by the government system i.e. government employees. But in most of the cases, the schemes don't reach to the public & in many times get closed due to these govt employees approach & questionable roles. So need to improve these peoples attitude first.
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CHIRANTAN DAVE
CHIRANTAN DAVE 6 years 7 months ago
Hyderabad victim..no action. by Central Government ..why Govt is silent and why culprits are not hanged to death..with a new provision in Criminal laws that on getting FIR , no court but only give justice of hang to death. Example of Gulf countries where no such crimes.
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aastha gupta_1
aastha gupta_1 6 years 7 months ago
जन शिकायत निवारण अधिनियम के तहत आम नागरिको की समस्याओ को समझने और उसे दूर करने का सरकार का अच्छा तरीका है मगर ना पूर्ण रूप से आम नागरिक इसके बारे में जानकारी रखते है और ना ही प्रशाशन आम नागरिको की शिकायतों पर गंभीरता से कार्य करते है सरकार को चाहिए की इसके बारे में हर एक नागरिक को पूर्ण जानकारी मुहैया karvaiy और आम नागरिको की शिकायतों का समाधान करे ताकि लोग भी इसे आपने समस्याओ के निपटारे का अच्छा विकल्प समझे तथा अन्य नागरिको को भी खुश हो कर इसको जानकारी दे तभी सही मायनो में इसका महत्तव है
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Vandana Sankhayan
Vandana Sankhayan 6 years 7 months ago
Our government is doing a great job, but justice is a field where attention is required. Hyderabad case culprits need to be sentenced at the earliest. Hanging till death is not appropriate. They must be paraded naked through the city and burnt alive in a public place to send a strong message to the people. Honorary PM is the only person who can help in doing justice.
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nisha nair
nisha nair 6 years 7 months ago
The government in its last tenure was very prompt in taking action of all problems addressed through CPGRAMS, but this tenure the redressal is not upto the mark. More people should be put on the job from varied departments to improve the efficiency.
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Syed Ali Ashraf
Syed Ali Ashraf 6 years 7 months ago
Good Governance is directly related to how swiftly public issues/complaints are solved . This Portal is an attempt to make that happen . The only concern is the digital literacy of citizens . Government must channelize specific seminars on how to use it and downward filtration of knowledge . Accountability of officers brings confidence in Public , that should be added . Limited time disposal is a good initiative .
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DINESH KUMAR
DINESH KUMAR 6 years 7 months ago
जनशिकायत निवारण अधिनियम के तहत आम जनता के हितों को ध्यान में रखते हुए केन्द्र सरकार एक अलग राष्ट्रीय कमेटी गठित करे जो इन शिकायतों पर जनसमुदाय की समस्याओं पर काम करे। वर्तमान में पोर्टल पर शिकायतों को ज्यादा तव्वजों नही दी जाती है। सिर्फ राज्य के पोर्टल को फॉरवर्ड कर दी जाती है। जो सिर्फ फोरमल्टीज कर शिकायत को डिस्पोज कर देते है। एवम जनशिकायत का निवारण करने के लिए प्रति राज्य गम्भीरता दिखाए इस लिए सभी राज्यो को भी निर्देशित किया जाए।
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GIRISH G
GIRISH G 6 years 7 months ago
"MAXWORTH Reality" is a real estate company headed by Mr.Keshav has sold sites to about 450 members in Rajapura near Jigani, Bangalore in the name of "MAXWORTH VAIBHAV CITY". Systematically he has cheated many people. Now he is not ready to felicitate the sites as he promised. all are struggling & afraid of him because he is backed by bureaucrats & politicians. Can it be kindly addressed. Namasthey.
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Deepak Singhal
Deepak Singhal 6 years 7 months ago
CPGRAMS भारत सरकार द्वारा नागरिकों के हितार्थ एक अच्छी व्यवस्था है। मेरे विचार से जटिल शिकायतों के समाधान हेतु शिकायत करने वालों को विभागीय तौर पर आमंत्रित कर उनकी समस्या समाधान की पहल होनी चाहिए।महज पत्र प्रेषण से निर्धारित समयावधि के तहत समाधान नहीं हो पा रहा है जो क्रियान्वयन पर प्रश्नचिह्न खङी करता है व संवैधानिक गरिमा अमर्यादित होती है। इस संदर्भ में प्रणाली को सुव्यवस्थित करने की पहल होनी चाहिए।
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Amitabh Pandey
Amitabh Pandey 6 years 7 months ago
Grievance redressal has to identify three things in its reports for the PMO for each department. 1. Time to resolve vs Benchmark 2. Chain of Failure through Escalation Leakage. An issue if not addressed should get auto / manually escalated. Eg, If DG Police has to intervene then the whole chain from SSP to DIG to IG should be held accountable for escalation leakage and their efficiency questioned 3. Satisfactory Closure- only by that who logs it. Resolver team can only mark it as resolved.
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