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Share Your Ideas/Suggestions on Streamlining the Management of Public Grievances on CPGRAMS Portal

Start Date :
Nov 02, 2019
Last Date :
Dec 05, 2019
23:45 PM IST (GMT +5.30 Hrs)
Submission Closed

About CPGRAMS ...

About CPGRAMS
Centralized Public Grievance Redress And Monitoring System (CPGRAMS) is an online web enabled system over NICNET developed by NIC, in association with Directorate of Public Grievances (DPG) and Department of Administrative Reforms and Public Grievances (DARPG). CPGRAMS is the platform based on web technology which primarily aims to enable submission of grievances by the aggrieved citizens from anywhere and anytime (24x7) basis to Ministries/Departments/Organizations/State Governments who scrutinize and take action for speedy and favorable redress of these grievances. Tracking grievances is also facilitated on this portal through the system generated unique registration number.

CPGRAMS: Highlights
• 86 Ministries and Departments of GOI integrated
• 36 States /UTs on boarded
• 51000 subordinate offices created and linked
• Average disposal time reduced to 19 days from about 200 days
• Grievances raised to 18 Lakh / Annum shows confidence built in citizens in resolution mechanism
• Over 90% average disposal rate

Objective
• Make the redressal process more convenient for citizens
• Quick disposal of public grievances
• Improvise the quality of disposal of public grievances for greater satisfaction of citizens

With a vision of simplifying the prevailing process of grievance redressal, Department of Administrative Reforms and Public Grievances (DARPG) invite you to share your ideas/suggestions on streamlining the management of public grievances on CPGRAMS portal (pgportal.gov.in)

Suggestions can be given by citizens till 5th December 2019.

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Showing 2749 Submission(s)
Kshitij Somani
Kshitij Somani 6 years 7 months ago
CPGRAMS पर शिकायत को अंतिम रूप से बंद करने (Case Close करने) से पहले शिकायतकर्ता को उत्तर भेजा जाए और शिकायतकर्ता को पंद्रह दिन का समय दिया जाना चाहिए ताकि वह कोई स्पष्टीकरण अथवा तर्क अथवा अपना मत रख सके। शिकायतकर्ता के स्पष्टीकरण, तर्क और मत पर विचार करने के बाद ही स्पष्टीकरण के सात दिनों में शिकायत का अंतिम उत्तर दिया जाए जिसमें उन स्पष्टीकरणों, तर्कों और मतों पर भी टिप्पणी होवे।
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Chethan Kashyap
Chethan Kashyap 6 years 7 months ago
Each and every village should have basic infrastructure like drains , Culvert, storm water drain, public toilet, water tank. PWD Should work hard, corruption is completely covered in PWD. ROADS SHOULD LAID WITH PROPER QUALITY
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Kshitij Somani
Kshitij Somani 6 years 7 months ago
CPGRAMS पर शिकायत के उत्तर के विरुद्ध अपील और शिकायत करने की व्यवस्था होनी चाहिए। जिस प्रकार RTI मामलों में अपील और शिकायत की जाती है उसी प्रकार से व्यवस्था होवे। यदि यह साबित होता है कि जानबूझकर लीपापोती की गई और गलत तरीके से शिकायत का उत्तर दिया गया तो अर्थदंड आदि का प्रावधान होना चाहिए। अपील/ शिकायत के निर्णय के विरुद्ध सेकंड अपील/ शिकायत का प्रावधान हो जिसमें केंद्रीय सूचना आयोग की तरह सुनवाई का प्रावधान हो।
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Dark knight
Dark knight 6 years 7 months ago
Sir, First I want to thanks for giving us opportunity to put our ideas here. I want to talk about the problem about which no one is talking. Sir, we need to control our growing population as soon as possible. It is dangerous issue same as climate change Which will definitely impact our future india. As we know soon india will surpass china in terms of population & we wont be able to survive this. Start today or never. Its already late. Please..
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Subha Sundar chakraborty
Subha Sundar chakraborty 6 years 7 months ago
I suggest for economic structure of india. Firstly we seen our economy structure and our government job for people. Second is safety for our women. Black money recovery of Is important but white money use and reacerve is most important. Every thing is ok but that is not perfect . So perfection is important. GST is important but firstly advertising is most important for middle class people about GST advertisement. Our defense system is more strong.
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Hareesh Mudadla
Hareesh Mudadla 6 years 7 months ago
Respected PM Sir, Kindly concentrate on Agriculture, at present world is going behind the increasing of economy and business but nobody cares about agriculture and farmers. Farmers don't need money they just need good knowledge regarding crops and their marketing. Farmers need good fertilizers in less cost,good spraying and harvesting machines than PM kisan money. Just think about future, you can buy guns but not grains, take a good lead from China which thinks in very good manner.
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