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Share Your Ideas/Suggestions on Streamlining the Management of Public Grievances on CPGRAMS Portal

Start Date :
Nov 02, 2019
Last Date :
Dec 05, 2019
23:45 PM IST (GMT +5.30 Hrs)
Submission Closed

About CPGRAMS ...

About CPGRAMS
Centralized Public Grievance Redress And Monitoring System (CPGRAMS) is an online web enabled system over NICNET developed by NIC, in association with Directorate of Public Grievances (DPG) and Department of Administrative Reforms and Public Grievances (DARPG). CPGRAMS is the platform based on web technology which primarily aims to enable submission of grievances by the aggrieved citizens from anywhere and anytime (24x7) basis to Ministries/Departments/Organizations/State Governments who scrutinize and take action for speedy and favorable redress of these grievances. Tracking grievances is also facilitated on this portal through the system generated unique registration number.

CPGRAMS: Highlights
• 86 Ministries and Departments of GOI integrated
• 36 States /UTs on boarded
• 51000 subordinate offices created and linked
• Average disposal time reduced to 19 days from about 200 days
• Grievances raised to 18 Lakh / Annum shows confidence built in citizens in resolution mechanism
• Over 90% average disposal rate

Objective
• Make the redressal process more convenient for citizens
• Quick disposal of public grievances
• Improvise the quality of disposal of public grievances for greater satisfaction of citizens

With a vision of simplifying the prevailing process of grievance redressal, Department of Administrative Reforms and Public Grievances (DARPG) invite you to share your ideas/suggestions on streamlining the management of public grievances on CPGRAMS portal (pgportal.gov.in)

Suggestions can be given by citizens till 5th December 2019.

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Showing 2749 Submission(s)
CHIRANTAN DAVE
CHIRANTAN DAVE 6 years 7 months ago
Hyderabad victim to get an immediate justice and hence make Criminal laws to give sentence of hang to death after FIR and chargesheet and no court hearing.
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Vikramji nmp
Vikramji nmp 6 years 7 months ago
Greetings of the Season& the year nearing to attain closing ceremony to start an awesome year 2020. As on today many are posted many are posting too many people are involved in the interest of national integration. Fortunately or un their is no follow up services nor any idea shared are accepted nor pending or at discretion of the committee who are scrutinize. Present attitude of the person or personalities are neither encouraging nor trust worth. Possibility to adapt any strategy
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Vaibhav B Bhavsar
Vaibhav B Bhavsar 6 years 7 months ago
There is a trend now days that to provide email ids and toll free numbers to check the status of any query or question raised by public to any department of government. But any one actually get connected via these channels is a big question as both these routes are useless as there is is no response from either channels. As all these functions are under the control of the non-functional authorities as there is no timeline to provide solution or answer any question by them. So it has no meaning.
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CHIRANTAN DAVE
CHIRANTAN DAVE 6 years 7 months ago
CM of Gujarat challenging CM of Rajasthan for Darubandhi..why ? when in 48 hours big volume of Whiskey captured by Gujarat Police. All knows that how much whisky consume in Gujarat and where it is coming from. it is all drama.
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Vaibhav B Bhavsar
Vaibhav B Bhavsar 6 years 7 months ago
Only making internet available to all and making websites to ask the questions to government and its system is not the way to get the common public connected to the govt. But govt has to improve the system by actually providing solutions and answers to the questions and query of public by having timeline to each case. And if any department fails; then strict action should be taken against the responsible officials who is taking the salary from the tax paid by the same common public.
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CHIRANTAN DAVE
CHIRANTAN DAVE 6 years 7 months ago
why Gujarat or any other Government take example of this ? In Gujarat 40% from Outside and not local ...getting jobs easily and locals are ignored. Due to this our Gujarati intelligent students going to Canada, Australia, Newzeland and US. Government has to confess on reality.
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