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TRAI issues Consultation Paper on Review of network related Quality of Service standards for Cellular Mobile Telephone Service

Start Date :

Aug 10, 2016

Last Date :

Sep 17, 2016

00:00 AM IST (GMT +5.30 Hrs)

Submission Closed

Telecom Regulatory Authority of India (TRAI) has issued a consultation Paper on Review of network related Quality of Service standards for Cellular Mobile Telephone Service. ...

Telecom Regulatory Authority of India (TRAI) has issued a consultation Paper on Review of network related Quality of Service standards for Cellular Mobile Telephone Service.

In the wake of phenomenal growth in cellular mobile telephone service, technology changes that have taken place in the recent times and increasing concerns of consumers relating to Quality of Service perceived by them, there is a need to review the Quality of Service parameters and benchmarks so as to streamline the monitoring of the parameters, its measurement and the regulatory framework. This could lead to better Quality of Experience by users. With these objectives, the Authority has released a Consultation Paper today for initiating a consultation process to review the network related Quality of Service standards.

This consultation paper describes the various parameters and respective benchmarks for assessment of Quality of Service of 2G and 3G networks. The Authority seeks the views of the stakeholders as to how to bring about changes in these benchmarks and possibly add parameters, if required, to improve the Quality of Service experience by the customers. It also envisaged to add relevant parameters for 4G/BWA services also, in view of their deployment in the network. The consultation paper seeks to know from the stakeholders as to what will be the appropriate way to calculate call drop rates through meta data analysis of CDRs. The mechanism of imposing of financial disincentives in case of below the bench mark performance has also been raised in this consultation paper.

Last date for submitting the comments is 16th September, 2016.

Consultation Paper on Review of network related Quality of Service standards for Cellular Mobile Telephone Service

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Showing 173 Submission(s)

Randhir Singh 9 years 10 months ago

Roaming charges should immediately be discontinued. there should be One India plan. see the plight of people living in say Gurgaon (Haryana). if they go to Panipat, Haryana roaming charges applies and if they visit their state capital i.e. Chandigarh, Punjab roaming charges applies. A small state divided into three circles. it is nothing but fleecing of customers on technical grounds. I sincerely hope our PM will include this in One India Plan. thanks and regards.

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Raji Nair 9 years 10 months ago

In the past 3 months I had lodged several written complaints to Airtel referring to bad coverage while I stay in a Suburban Mumbai locality. Changed my service provider to Vodafone issue still persists. TRAI ought to have better regulations before giving license to launch new 4G for service providers to fix their basics first and then launch new things. Services are after all not for the classes but for the masses to use it wherever we are. #TRAInotice required#progessrevisit.

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MUNISH_63 9 years 10 months ago

#CellularMobileTelephoneService. BSNL/MTNL harass the customers to get the photocopy of the address proof/identity proof along-with the original documents. Empowering such office with a photocopier machines would remove the chaos. Also is would be a better idea if these companies store the scan copies of original document on their machines. This would help save paper. Aadhar number should be sufficient rather than full physical copy as Aadhar numbers are authenticated online.

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MUNISH_63 9 years 10 months ago

Raising a complaint if landline/broadband/mobile is not working the complaint number is allocated. Additionally, name of technician, JTO, SDO should be sent to the subscriber.Feedback mechanism could be introduced to measure the quality of work done and behavior of the officers involved. Problem with BSNL/MTNL is that complaint is closed without any work done & when the subscriber visits their office their behavior is very rude. Feedback recorded should be used for their performance appraisals.

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awadhesh kumar singh_1 9 years 10 months ago

1 Each signal transmitting tower of telecom. cos. should broadcast/ show its speed of data signals in unit quantity and the effective distance of operation should also be indicated and this must appear on screen of user computers/ mobiles. 2 All remote areas should be compulsory covered with high effectiveness of signal transmission and nos. of towers in cities and remote villages should be equally installed in this two kind of areas i.e., cities and remote villages .

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Shivam 9 years 10 months ago

On one side TRAI is doing work on improving telecom services in India on the other side BSNL people don't thik even on complaint to them and by pg portal too to respond on service quality . Most of the times in maudaha district hamirpur u.p. in BSNL number when user receives call there is some kind of noise and next time when he receives call from same number immediately it gets clear this seams like a trape to increase the revenue of bsnl by not lowering the service quality day by day.

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Prahlad Sachan 9 years 10 months ago

Proper and speedy network connectivity should be insuued very soon because people are faded for their daily work.

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Raj Upadhyay 9 years 10 months ago

We have added the mobile users in uncontrolled manner, Govt should have visibility of demand Vs supply in providers network. Because once user is added there is no control or monitoring whether agreed services/speed given to them or not.

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tarun kumar 9 years 10 months ago

विकासशील भारत मे तकनीक का योगदान अहम है । 3G 4G का भी विकास हो रहा है, और इसके साथ साथ इनके Recharge Amount भी बढ रही है । तकनीक का हो रहा है तो इनके मूल्य भी आसमान छूने लगे है । 2 सालो मे इनके मूल्य दो से तीन गुना बढ गये है । तो इस सम्बन्ध मे भी कुछ सोचना चाहिये । आशा है बाकी देशवासी भी मेरी इस बात से सहमत होंगे । धन्यवाद

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Shrikant Saini 9 years 10 months ago

Following points should be considered: 1. 2G/3G internet speed is not same even in cities and suffer quality issues, primarily tel companies compromising bandwidth for their benefit, it should be mandotary for them to provide same speed and internet connectivity, and violation should be penalised. 2. Customer care no should have option for talking to customer care executive easily, many telecom companies have made it difficult to reach to executives even for us.

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