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Share Your Ideas/Suggestions on Streamlining the Management of Public Grievances on CPGRAMS Portal

Start Date :
Nov 02, 2019
Last Date :
Dec 05, 2019
23:45 PM IST (GMT +5.30 Hrs)
Submission Closed

About CPGRAMS ...

About CPGRAMS
Centralized Public Grievance Redress And Monitoring System (CPGRAMS) is an online web enabled system over NICNET developed by NIC, in association with Directorate of Public Grievances (DPG) and Department of Administrative Reforms and Public Grievances (DARPG). CPGRAMS is the platform based on web technology which primarily aims to enable submission of grievances by the aggrieved citizens from anywhere and anytime (24x7) basis to Ministries/Departments/Organizations/State Governments who scrutinize and take action for speedy and favorable redress of these grievances. Tracking grievances is also facilitated on this portal through the system generated unique registration number.

CPGRAMS: Highlights
• 86 Ministries and Departments of GOI integrated
• 36 States /UTs on boarded
• 51000 subordinate offices created and linked
• Average disposal time reduced to 19 days from about 200 days
• Grievances raised to 18 Lakh / Annum shows confidence built in citizens in resolution mechanism
• Over 90% average disposal rate

Objective
• Make the redressal process more convenient for citizens
• Quick disposal of public grievances
• Improvise the quality of disposal of public grievances for greater satisfaction of citizens

With a vision of simplifying the prevailing process of grievance redressal, Department of Administrative Reforms and Public Grievances (DARPG) invite you to share your ideas/suggestions on streamlining the management of public grievances on CPGRAMS portal (pgportal.gov.in)

Suggestions can be given by citizens till 5th December 2019.

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Showing 2749 Submission(s)
Aurabinda Sil
Aurabinda Sil 6 years 7 months ago
1/ More and more emphasis should be laid on transparency in all PSUs, central or state in every sphere e.g. recruitment, posting,promotion of all categories of employees right from group D to class I bureaucrats and activities , utilization of and avoiding misuses of public resources as the money spent for all such purposes are hard earned public money. 2/Control should be exercised upon activities of bureaucrats and everything should not be left at the sweet will of them. Plura executive
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Garima Agarwal
Garima Agarwal 6 years 7 months ago
5. If same problem is registered by multiple citizens,they can be combined. 6. Using Artificial Intelligence/Data Science/Data Analytics ,possible solutions of similar type of problems/common problems can be displayed to citizen by analyzing past solutions. This will help citizen get instant help and time of officers/officials will also be saved. If the citizen is not satisfied with the possible solutions/suggestions, he can register grievance.
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Garima Agarwal
Garima Agarwal 6 years 7 months ago
1.Levels should be defined for redressal of grievances. If citizen is not satisfied with solution/relief provided by lower level, there should be option to escalate the grievance to higher level. 2.Officers/officials should be identified at each level. 3.Based on type of grievance, there should be time limit to resolve the complaint failing which grievance should be forwarded to higher level automatically. 4. Quality of grievance redressal/relief provided should be checked randomly.
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Ravendra Bahadur Chaudhry
Ravendra Bahadur Chaudhry 6 years 7 months ago
मेरे विचार से कोई भी वस्तु, सुविधा मुफ्त नहीं होना चाहिए। हम नाकारा हो जाते हैं,जव हमें घर बैठे, बिना मेहनत करे सुविधाएँ मिलेंगीं तव हम मेहनत क्यों करेंगें ।
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hari rama krishna nadimpalli
hari rama krishna nadimpalli 6 years 7 months ago
Augmenting of loans has become current trend . Issue is the same people are struggling to pay back . population who are using mobile phones 813,000,000 in India .creating app to register all loan accounts by people and make them to donate a single rupee per day makes 600,000,000 rs per day , all the money gets digitalized making them to resolve their own loans and get benefited. We can make our country as developed nation with single application
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NIZAMUDDIN
NIZAMUDDIN 6 years 7 months ago
Dear Respected Sir, 1. all Govt Employee Children's Teach in Govt Schools, 2. all Govt Employees Compulsory Used of BSNL Connection, 3. Every Month DM Meeting Schedule at Village Areas for rural issues,
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