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Share Your Ideas/Suggestions on Streamlining the Management of Public Grievances on CPGRAMS Portal

Start Date :
Nov 02, 2019
Last Date :
Dec 05, 2019
23:45 PM IST (GMT +5.30 Hrs)
Submission Closed

About CPGRAMS ...

About CPGRAMS
Centralized Public Grievance Redress And Monitoring System (CPGRAMS) is an online web enabled system over NICNET developed by NIC, in association with Directorate of Public Grievances (DPG) and Department of Administrative Reforms and Public Grievances (DARPG). CPGRAMS is the platform based on web technology which primarily aims to enable submission of grievances by the aggrieved citizens from anywhere and anytime (24x7) basis to Ministries/Departments/Organizations/State Governments who scrutinize and take action for speedy and favorable redress of these grievances. Tracking grievances is also facilitated on this portal through the system generated unique registration number.

CPGRAMS: Highlights
• 86 Ministries and Departments of GOI integrated
• 36 States /UTs on boarded
• 51000 subordinate offices created and linked
• Average disposal time reduced to 19 days from about 200 days
• Grievances raised to 18 Lakh / Annum shows confidence built in citizens in resolution mechanism
• Over 90% average disposal rate

Objective
• Make the redressal process more convenient for citizens
• Quick disposal of public grievances
• Improvise the quality of disposal of public grievances for greater satisfaction of citizens

With a vision of simplifying the prevailing process of grievance redressal, Department of Administrative Reforms and Public Grievances (DARPG) invite you to share your ideas/suggestions on streamlining the management of public grievances on CPGRAMS portal (pgportal.gov.in)

Suggestions can be given by citizens till 5th December 2019.

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Showing 2749 Submission(s)
PramodShroff
PramodShroff 6 years 7 months ago
Dear Sir/Madam, I kindly request our central govt. to provide or enable a device to all women in india for their security, with GPS enabled so that whenever, on a click of button on device, msg of emergency should be reachable to nearest police station at their location..so that women safety can be ensured..which might prevent rape and violence activities on them..this is just an idea sir, many features can be included, but foremost imp is security of women sir.. Thanks and Regards Pramod
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Rajesh Prajapat
Rajesh Prajapat 6 years 7 months ago
The best method of improvement in grievance reddersal mechanism with the help of DARPG by analysis of complete then punish all concerned the that department servant and give warning that if come again any complete deduction in salary and suspend to concerned department servant then DARPG get reduction grievance
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Rubyya Bi Sayyed Mustafa
Rubyya Bi Sayyed Mustafa 6 years 7 months ago
Digital system is not most successful in India because most of the people of our country does not well educated and literate and can know How to run mobile ? And not know terminology of digital system .
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vasudevan_3
vasudevan_3 6 years 7 months ago
The fact that particular person referring the matter shows that his issue has not been solved so far. The concerned department need to give due.attention and importance to solve. The portal need to have a column to show the present action taken and position If pending beyond 15 days the higher.official yo step in automatically to resolve Then only public will have faith and confidence.in the system
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ALOK PUSHPAM
ALOK PUSHPAM 6 years 7 months ago
I have submitted grievances in year of 2016 but resolution not provided upto 2019. Suddenly close the grievances. In other words we can say that PGPORTAL is only Elephants Teeth. It should be quick for betterment of grievances, whenever public needed PG officer are not responding sooner. Justice delayed Justice denied. So Government should monitor this portal whenever required do necessary action against PG officer for slow disposal of grievances. Then common man could approach this portal
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