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Share Your Ideas/Suggestions on Streamlining the Management of Public Grievances on CPGRAMS Portal

Start Date :
Nov 02, 2019
Last Date :
Dec 05, 2019
23:45 PM IST (GMT +5.30 Hrs)
Submission Closed

About CPGRAMS ...

About CPGRAMS
Centralized Public Grievance Redress And Monitoring System (CPGRAMS) is an online web enabled system over NICNET developed by NIC, in association with Directorate of Public Grievances (DPG) and Department of Administrative Reforms and Public Grievances (DARPG). CPGRAMS is the platform based on web technology which primarily aims to enable submission of grievances by the aggrieved citizens from anywhere and anytime (24x7) basis to Ministries/Departments/Organizations/State Governments who scrutinize and take action for speedy and favorable redress of these grievances. Tracking grievances is also facilitated on this portal through the system generated unique registration number.

CPGRAMS: Highlights
• 86 Ministries and Departments of GOI integrated
• 36 States /UTs on boarded
• 51000 subordinate offices created and linked
• Average disposal time reduced to 19 days from about 200 days
• Grievances raised to 18 Lakh / Annum shows confidence built in citizens in resolution mechanism
• Over 90% average disposal rate

Objective
• Make the redressal process more convenient for citizens
• Quick disposal of public grievances
• Improvise the quality of disposal of public grievances for greater satisfaction of citizens

With a vision of simplifying the prevailing process of grievance redressal, Department of Administrative Reforms and Public Grievances (DARPG) invite you to share your ideas/suggestions on streamlining the management of public grievances on CPGRAMS portal (pgportal.gov.in)

Suggestions can be given by citizens till 5th December 2019.

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Showing 2749 Submission(s)
Chandan Kumar
Chandan Kumar 6 years 7 months ago
New Public Management with its private sector methods in many fields has exhausted its potential and is more often criticized at present. New Governance with its openness, transparency, social responsibility and social justice is appearing on the stage at least theoretically. Do you consider New Governance ideas with its sociality as supplementary, or the opposite to New Public Management with its individualism?
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Chandan Kumar
Chandan Kumar 6 years 7 months ago
All Government service done as per giving schedule. And received public trust then you handle public management. All people engage in own work then no issue created in any sector.
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Chandan Kumar
Chandan Kumar 6 years 7 months ago
quality and accountability, and to the contingency of reform measures. Scholars of public administration frequently use the rather vague term of ‘post-NPM’ (cf. Christensen and Laegreid, 2007; De Vries and Nemec, 2013) to describe the overall reform picture, which has since created a hybridisation of both the public sector as such and the organisations operating within it.
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Chandan Kumar
Chandan Kumar 6 years 7 months ago
Without doubt, the reality has always been much more complex than the NPM label suggested. NPM has been an umbrella concept covering various reform features. However, it was not until the early 2000s that a rising number of publications acknowledged the huge variety of reform paths at the national, regional and local levels, as well as across different service sectors. In this context, various authors also pointed to an increasing differentiation in public sector goals, particularly efficiency,
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SURESH KUMAR GURUSAMY
SURESH KUMAR GURUSAMY 6 years 7 months ago
Pranams sir. Each and every ministry should have individual portal for grievances and suggestions. The action taking time will be reduced . Bharat Mata ki jai.jai hind.
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CA Sreenath Reddy
CA Sreenath Reddy 6 years 7 months ago
make sure SHE TEAM MOBILE apps advertised in the way how corporate companies promote the mobile app to the public to make use of it
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SURESH KUMAR GURUSAMY
SURESH KUMAR GURUSAMY 6 years 7 months ago
Pranams sir. Lot of crimes in the society is due to the social media and films. Actors are misguiding the students and Youths by wrong images about the government. Please make voting link in CPGRAMS to the public, about the social media and films. Actors are working for money but the PM and officials are working round the clock for making the country people for peaceful living. By implementing strict regulations against medias will make the country peaceful. Bharat Mata ki jai.jai hind.
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SURESH KUMAR GURUSAMY
SURESH KUMAR GURUSAMY 6 years 7 months ago
Pranams sir. If possible, provide a separate link in CPGRAMS for registering women's problems like harassment and etc. It'll be more helpful for women to register their complaints freely. If any false complaints, related women should be given warning also. This will reduce the major problems for women.because somebody may not complain directly to the superiors or officials. Bharat Mata ki jai.jai hind.
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