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Inviting Comments on the Proposed Draft of the Amendments to the Post Office Act 2023

Inviting Comments on the Proposed Draft of the Amendments to the Post Office Act 2023
Start Date :
Dec 16, 2025
Last Date :
Dec 30, 2025
23:45 PM IST (GMT +5.30 Hrs)
Submission Closed

India is advancing towards a citizen-centric digital governance ecosystem. In this direction, the Department of Posts (DoP), Ministry of Communications, proposes the Digital Hub ...

India is advancing towards a citizen-centric digital governance ecosystem. In this direction, the Department of Posts (DoP), Ministry of Communications, proposes the Digital Hub for Reference and Unique Virtual Address (DHRUVA) to establish a standardized, interoperable, and user-friendly digital addressing system as part of the national digital public infrastructure. To provide legislative backing to this initiative, draft amendments to the Post Office Act, 2023 have been prepared based on stakeholder consultations. The proposed framework aims to enable secure, consent-based address management and “Address as a Service (AaaS).”

The Department of Posts, in collaboration with MyGov, invites citizens to share their suggestions/ comments on the draft amendments.

Click here to read the Draft Amendments.

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Showing 493 Submission(s)
Shruthi Sukhmothi Tysum
Shruthi Sukhmothi Tysum 6 months 2 weeks ago
The Post office act,2023 was passed by the Indian Parliament in December 2023 and came into effect on June 18, 2024, replacing the colonial-era Indian Post Office Act, 1898. There was no "proposed drop" of the amendment; rather, the existing Act (1898) was repealed and replaced by the new legislation. 
SUJITHA ANTO P
SUJITHA ANTO P 6 months 2 weeks ago
Citizens can strengthen this initiative by ensuring it reaches rural, tribal, and informal settlements that lack formal addresses. Community volunteers and local bodies can help spread awareness, assist with registration, and ensure no one is excluded due to digital barriers. Inclusive participation will make DHRUVA a truly people-centric reform.
SUJITHA ANTO P
SUJITHA ANTO P 6 months 2 weeks ago
This reform can succeed if citizens trust how their address data is handled. Clear consent mechanisms, strong privacy safeguards, and simple grievance redressal are essential. As citizens, we can support the system by using it responsibly, staying informed about data rights, and reporting misuse. Trust and transparency must remain the foundation of DHRUVA’s implementation.
Parekh Shivam Bhupendra bhai
Parekh Shivam Bhupendra bhai 6 months 2 weeks ago
1. Strong Data Privacy and Consent Protection Clear rules must ensure that a citizen’s digital address is shared only with explicit, time-bound, and purpose-based consent. Users should be able to view, approve, revoke, or limit access easily through a simple dashboard. 2. Inclusion of Rural and Informal Addresses Many citizens, especially in rural areas and informal settlements, do not have structured postal addresses. The DHRUVA system should allow easy onboarding through landmarks, geo-coordinates, or assisted registration at post offices. 3. Offline and Low-Connectivity Support Since digital access is uneven, facilities for offline verification and assisted services at post offices should be included. This will ensure that elderly citizens and digitally less-aware users are not excluded. 4. Clear Rules for Address as a Service (AaaS) Private and public entities using AaaS should follow strict security standards. Misuse of address data for marketing or profiling must be prohibited
IRAPPA KUMBAR
IRAPPA KUMBAR 6 months 2 weeks ago
While the transition to a Digital Hub for Reference and Unique Virtual Address (DHRUVA) offers efficiency, the amendments must prioritize 'Privacy by Design.' I urge the Department to ensure that 'Address as a Service' (AaaS) operates on a zero-knowledge proof basis, where third parties can verify a location without actually storing the underlying personal data. Additionally, there should be a simplified dashboard for citizens to view and manage which entities have access to their virtual address at any given time
IRAPPA KUMBAR
IRAPPA KUMBAR 6 months 2 weeks ago
The DHRUVA initiative has the potential to be the 'UPI of logistics.' To maximize impact, the Department should ensure interoperability between government databases and private e-commerce platforms through open APIs. Furthermore, I suggest incorporating geofencing capabilities within the unique virtual address to help delivery personnel identify exact building gates or drop-off points, which would significantly reduce fuel consumption and traffic congestion in urban areas.
Andaluri Srinivas
Andaluri Srinivas 6 months 2 weeks ago
More importantly, postal staff need to acquire Digital skills. Current skills are not adequate to run PO as Digital Hub
Rengarajan Natarajan
Rengarajan Natarajan 6 months 2 weeks ago
Hello, In my personal experiences,,,,,, Still now post office never accept edible oils,,,,,, even though edible oils in PET bottle container and wrapped by polythene sheet ,,,,,, When I was enquired in post offices,they told they never accept edible oils because it was rule that was framed by British rule,,,,,,, Today ,cold pressed high peak.Manufacturing person move towards courier for edible booking. So,post offices must accept and set stranded for edible oil parcel booking,,,,,, Thanking You,